Service Delivery Policy

Digital Cloud Software Delivery & Provisioning • Published by eMartSoft

Digital Software Service Guarantee: LedgerMapz is delivered 100% digitally as a Cloud Software-as-a-Service (SaaS) application. There are no physical shipments, postal deliveries, or hardware installation media.

1. Instant Account Provisioning

Service delivery occurs immediately and electronically upon completion of either:

Your isolated tenant workspace is initialized in real-time, allowing you to begin generating vouchers, importing bank feeds, and running reports within seconds.

2. Access Credentials & Confirmation

Immediately upon activation:

3. Platform Availability & Support

LedgerMapz is hosted on enterprise-grade cloud servers with redundant high-availability failover, targeting 99.9% operational uptime. Routine maintenance windows are scheduled during off-peak weekend hours with advance dashboard notices.

If you experience any delay in account provisioning or login credential delivery, our technical desk is available via phone and WhatsApp at +91 91805 19509 or via email at ceo@emartsoft.com.