Refund & Cancellation Policy — LedgerMapz

Plain-English Summary: Cancel during your 7-day trial and you will never be charged a single rupee. If you cancel your Monthly pack later, your access continues through the end of the paid billing month. If you purchase Pack 2 (Perpetual), you have a 7-day satisfaction refund window.

1. 7-Day Free Trial Cancellation (Zero Charge)

When you register for a 7-day free trial on either Pack 1 or Pack 2, you set up an auto-debit authorization via Razorpay Subscriptions (e-mandate or UPI AutoPay).

You can cancel your trial at any time from your tenant workspace via Settings → Billing → Cancel Subscription or by emailing ceo@emartsoft.com.
Cancellation takes effect immediately. The auto-debit authorization is permanently revoked in Razorpay, and absolutely zero plan amount is debited from your card or UPI account.
Your software access concludes at the end of the 7th trial day.

Note on Authentication Debits: When registering your mandate, Razorpay may debit a nominal authorization amount (₹2–₹5) to verify your bank or card account. This amount is automatically refunded by Razorpay and your issuing bank according to standard banking clearing cycles.

2. Pack 1 (Monthly Recurring) Cancellations

For active paid monthly subscriptions (₹200 / user / month):

You may cancel recurring renewal at any time.
No pro-rated refunds are provided for part-used monthly billing cycles.
Your company retains complete access to all accounting features, reports, and data exports until the end of the paid 30-day period.
No subsequent charges will ever be levied once cancelled.

3. Pack 2 (Perpetual Lifetime Licence) Refund Window

Because Pack 2 (₹7,000 one-time) grants non-expiring perpetual software rights for your company:

We offer a 7-day refund window from the date of initial purchase, provided the software licence has not been materially utilized for commercial filing (e.g. bulk GST filings or multi-year ledger migration).
To request a refund, click the "Request Refund" button in your Billing portal or email our CEO at ceo@emartsoft.com with your order number.
Once approved, the perpetual licence is deactivated and the workspace is archived for you to export your data.

4. Duplicate or Erroneous Transactions

In the rare event of a duplicate transaction, network glitch, or accidental double-charge caused by banking gateway delays, our automated billing engine flags the discrepancy and issues an automatic 100% refund. You may also notify us directly for expedited same-day review.

5. Refund Turnaround & Processing Times

All approved refunds are initiated through Razorpay back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI account).

Under standard banking protocols, refunds typically reflect in your account within 5 to 7 working days, depending on your card issuer or banking partner.