1. Designated Grievance Officer
If you have any grievances, concerns, or complaints regarding account access, data processing, privacy violations, or billing disputes on LedgerMapz, please contact our designated Grievance Officer:
Sanjayan Manazhi
Chief Executive Officer & Designated Grievance Officer • eMartSoft
Direct Email: ceo@emartsoft.com
Direct Phone & WhatsApp: +91 91805 19509
Registered Physical Address (India HQ):
Level 15, UB City, Concorde Towers, Ashok Nagar, Bengaluru 560001, Karnataka, India
United States Office:
123 Real Estate Blvd, Suite 200, New York, NY 10001, USA • Phone: +1 (555) 123-4567
UAE Regional Office:
Office 402, Emaar Business Park, Sheikh Zayed Road, Dubai, UAE • Phone: +91 91805 19509
2. How to File a Grievance
To facilitate swift investigation and resolution, please provide:
- Your full name, registered business email address, and phone number.
- Your LedgerMapz tenant workspace ID or Company Name.
- A clear description of the grievance, error, or privacy concern.
- Any supporting transaction reference numbers, screenshots, or Razorpay payment identifiers.
3. Resolution Timeline & Commitments
Within 24 to 48 Hours
We acknowledge receipt of your complaint in writing with a unique tracking ticket number and assign it directly to executive management.
Within 15 Calendar Days
We thoroughly investigate, take corrective action (e.g. data rectification or billing refund), and deliver a formal resolution report.